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contact us      Return Policy      Shipping      Privacy      Terms & condition   FREE ALTERATION SERVICE  

 

CONTACT US

Return address:

Carousel Trading (Finealta)

#302 Hong Ik Building

371-13 Seogyo-dong, Mapo-gu

Seoul, Korea 121-893

 

e-mail: askfinealta@finelatashop.com

Telephone: +82-70-8267-2011

Tumblr Link: http://finealta.tumblr.com/

 

RETURN POLICY

For exchange or refund

If you wish to make an exchange or a refund, please notify and ship purchased item(s) to us within 5 days from receiving your purchase order.

 

For exchange

You will only be responsible for the shipping cost to return the purchased item(s) to us.

 

For refund

You will be responsible for the shipping cost to return the purchased item(s) to us. Upon receiving and verifying the condition of the item(s), we will process the refund right away.

For exchange and return, your purchased item(s) must be in the identical conditions as they were shipped to you. Any item(s) that have been altered, washed, dry cleaned, damaged, without the original product tags, or in any other conditions that reasonably infer damages on the product will NOT be subject to exchange and/or refund.

 

Disclaimer:

Once item(s) is shipped out, Finealta is NOT responsible for lost item(s) on delivery.

For those who live in countries that support EMS, you will have a tracking number to trace.

For those who live in countries that do NOT support EMS, we advise you to use DHL or FedEx. P.O. Box address sometimes causes a lost delivery therefore, it is better to have a full street address.

Finealta is NOT responsible for any tax and/or duty associated with custom clearance from such shipping to customers in different countries.

 

SHIPPING 

The shipping cost of item(s) is calculated based on approximate rates from EMS in Korea. EMS is globally supported among countries in North America, Europe, Asia, etc.

All shipping via EMS will have a tracking number. For those countries do NOT support EMS, we will use a first class air mail service however, it may not have a tracking number.

 

 

PRIVACY POLICY STATEMENT

References in this Privacy Policy Statement to "we", "us", and “finealtashop.com" are synonymous.

 

At finealtashop.com we are committed to maintain your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

 

What information do we collect?

 

When a purchase is made on our site we ask for your name, shipping / delivery address, billing address, telephone number, email address, and payment method details.
We may also obtain information about your usage of our Web site to help us develop and improve it further.

 

What the data will be used for?

 

Your data will enable us, and our processors, to fulfill your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

 

We may also send you from time to time(by email or post) information about products and services and details of promotions and special offers from finealtashop.com.

If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

 

all email messages and email newsletters will contain information on how you can unsubscribe; or send an email to our customer service at

writing "unsubscribe" in the subject heading; or call customer service at +82-70-8267-2011

 

We will use resonsable effort not to pass your information to anyone, including but not limited to, other companies, third parties without your prior consent unless disclosure of such information deemed in our discretion, to be in the interest of public safety or required by any common law, statutory duty, or an order or command of any judicial, regulatory, or accreditation authority.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information it will remain secure.

 

We use Cookies to keep track of your current shopping session, to enable you to proceed to check out at any time and to personalize your online experience.
If you do not accept Cookies you may not be able to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

 

TERMS & CONDITIONS

Welcome to the finealtashop.com website terms and conditions.

Please read through them carefully before placing your order.

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy PolicyStatement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at askfinealta@finealtashop.com

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

 

Price and Payment Options

We only accept payment through PayPal.
We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The total cost of the order is the price of the products ordered plus the delivery charge.

 

Further Information for Overseas Customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's creditor debit card company.

Customers outside South Korea shall also be liable for any import duty, quotas, permits, product restrictions and other local requirements.

You are advised to check the latest applicable local requirements before placing an order. finealtashop.com shall not be responsible for any damaged products that are transpired during their shipments.

Hence, any damaged products during their shipments shall not be subject to finealtashop.com’s return and/or refund policy.

 

Credit Card Validation

All credit / debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorize payment then you will be notified.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information it will remain secure.

 

Product Information

We have made every effort to display asaccurately as possible the colors of our products that appear on the website.

However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate aspossible.

Unless otherwise stated, sizes indicated are US sizes(EU sizes).Please refer to the details in all product listings.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered on to the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Goods are subject to availability.

As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.

 If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

 

General

For further details regarding the use of data supplied by you, please see our Privacy Statement.

We shall not be liable to any person for any loss or damage, which may arise from the use of any ofthe information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to finealtashop.com.

Any use of the site orits contents, including copying or storing it or them in whole or part, otherthan for your own personal, non-commercial use is prohibited without the permission of finealtashop.com.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to web sites which are hosted by our partners. When you activate any of these you will leave the finealtashop.com. website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These terms and conditions shall be governed by and construed in accordance with Republic of Korea Law and it is agreed that Republic of Korea courts shall have exclusive jurisdiction in the event of a dispute.

If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

 

 FREE ALTERATION SERVICE

 

Finealta offers a free alteration service for all returning customers, applicable from your second purchase order(EXCEPT Clearance Items). * PLEASE NOTE THAT We DO NOT provide free alteration service on CLEARANCE ITEMS.

For those who wants to benefit from this free service, you must let us know the Total lenght in cm (centimeters) to be truncated, with a option of having cuff (turn-up) or non-cuff.

If you were to choose cuff(turn-up), you could also mention the length of the cuff in cm as well.

Please be noted that this free alteration service may require additional 5 business days prior to shipping.

 

No Refund or Exchange for AlterationServiced Items

How to measure inseam sizes :

Measure (in centimeters) it from crouch to the bottom of your hem